Terms of service

Last Updated: 11/06/2026

Welcome to Its time 4 candy. By placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully before purchasing our products.

1. General

These Terms of Service govern the use of our website, social media sales channels, and any purchases made from [Sweet Shop Name]. We reserve the right to update these terms at any time without prior notice.

2. Products

We take every reasonable effort to ensure that product descriptions, photographs, and prices are accurate. However, colours, packaging, and sweet assortments may vary slightly from images shown.

All products are subject to availability. We reserve the right to substitute items with similar products of equal or greater value where necessary.

3. Orders

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order at our discretion, including where products are unavailable, pricing errors occur, or fraudulent activity is suspected.

4. Pricing and Payment

All prices are displayed in GBP (£) unless otherwise stated.

Payment must be received in full before an order is processed and dispatched. We accept payment through the methods available at checkout.

5. Custom-Made Products

Many of our products are made fresh to order and customised to customer requirements.

Once preparation of a custom order has begun, it cannot be cancelled, returned, or exchanged except where the product is faulty or incorrectly supplied.

6. Allergens and Dietary Information

Our products may contain or come into contact with allergens including, but not limited to:

Nuts
Peanuts
Milk
Soy
Wheat/Gluten
Eggs

While we strive to provide accurate ingredient information, products are prepared and packed in environments where allergens may be present.

Customers are responsible for checking ingredient and allergen information before consuming our products. We cannot guarantee that any product is completely free from allergens.

7. Shipping and Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by postal services, couriers, weather conditions, strikes, customs processing, or other circumstances beyond our control.

Risk in the products passes to the customer upon delivery.

8. Returns and Refunds

Due to the perishable nature of our products and food safety regulations, we do not accept returns of custom-made bags of sweets or other made-to-order items.

If an order arrives damaged, faulty, or incorrect, customers must contact us within 48 hours of delivery and provide supporting photographs. We will review each case and determine an appropriate resolution, which may include a replacement or refund.

9. Intellectual Property

All content, logos, photographs, branding, designs, and materials used by [Sweet Shop Name] remain our property and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, [Sweet Shop Name] shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Nothing in these terms excludes liability where such exclusion is prohibited by law.

11. Privacy

Any personal information collected during the ordering process will be used solely for processing orders, customer service, and legal compliance. We will not sell or share customer information with third parties except where necessary to fulfil orders or comply with legal obligations.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For any questions regarding these Terms of Service, please contact:

Email: keliimarie1991@hotmail.com